117 | How to Build Loyalty One Detail at a Time

In Today’s Episode:

In this solo episode, Jessie shares a surprising business lesson that started in a not-so-great wash bay and ended in a car wash that felt more like a spa. From broken vacuums and missing towels to free upgrades and genuine customer care, I was reminded that the little things in business aren’t so little after all.

In the episode Jessie Shares:

• Three takeaways every business can use, whether you’re selling beef, running a boutique, managing a member-based organization, or leading a team

Resources & Links:

• Subscribe to Of The West’s Newsletters
• Need Resume assistance? Of The West has your back!

Connect with Jessie:

• Follow on Instagram @ofthewest.co and @mrsjjarv
• Follow on Facebook @jobsofthewest
• Check out the Of The West website

More About Leaders Of The West

Leaders Of The West is a podcast for innovators and change-makers in the ag and western industries. Hosted by Jessie Jarvis, the Founder of Of The West, our mission with Leaders Of The West is to foster a community of pioneers, innovators, and leaders who want to be at the forefront of what’s next. 

Whether it’s a guest episode where we’re digging into the blueprints behind our favorite industry businesses, discussing the innovation and strategies that have allowed family farming and ranching operations to continue on for another generation, to episodes with honest conversations from entrepreneurs who have risked it all on their dreams, or leaders detailing how to create a company culture so strong that you couldn’t pay your employees to leave. 

These conversations are meant to encourage the leaders of today and inspire the next generation of trailblazers. 

In addition to bringing in guests, you’ll also find some solo episodes, where Jessie shares the lessons she’s learned throughout her journey as a rancher, entrepreneur, wife, and mother. 

Whether you’re a farmer, a rancher, an equine lover, someone headed up the leadership ladder, an ag business owner, a western sports athlete, an entrepreneur, or someone who just loves the western way of life—this is the place for you.

You’ll find new episodes every week. Don’t forget to subscribe, so you never miss a show!